Applies To

Students and Staff

 

Note for using non-native Microsoft Outlook apps

While it may be convenient to read messages from all email accounts in a single email app, some email features, such as Microsoft Information Protection, and Online Archive, may not be available.

 

Prerequisite

You must have your account enrolled to 2-factor authentication (2FA) in order to access University email.  If you haven't done so, please visit the following links.

Enrollment Portal: https://duo.itsc.cuhk.edu.hk/ 

Enrollment Guide: https://cuhk.service-now.com/sp?id=kb_article&sys_id=3b0dc13fdba2a410dfe9686dd3961946

 

Solution

1. Go to Settings > Mail > Accounts
2. Tap Add Account and tap Microsoft Exchange
   
   
   
   
3. Enter your email address and description.  Tap Next and tap Sign In when prompted.
   
   
   
   
4. You will be prompted to sign-in via CUHK LOGIN page.  Proceed accordingly.
   
   
   
   
5.  Get through the 2FA with your registered DUO Mobile App (How to get pass 2FA)
   
   
   
6. Click Continue when prompted.
   
   
   
   
7. Choose the services you want to sync.  Tap Save.  Done!